1. Personal Data We Collect

We may collect the following categories of information:

• 1.1 Contact Details – Name, phone number, address, email.
• 1.2 Booking & Service Information – Service type, date & time, access notes, utility availability.
• 1.3 Payment Information – Limited payment details processed via authorized gateways (We do not store full card or bank details).
• 1.4 Device & Usage Data – IP address, login details, mobile device info, browser type, cookies.
• 1.5 Communication Records – Inquiries, feedback, complaints, call recordings (if any).
• 1.6 Photo Documentation (Limited Use) – Before & after photos only for quality audits, dispute resolution, and safety reporting. Photos will not include identifiable persons unless consented.

2. Purpose of Data Collection

We collect personal data only for lawful business purposes, including:

• Service booking, coordination, and execution.
• Customer verification and communication.
• Customer support & dispute resolution.
• Safety, training, and quality improvements.
• Fraud prevention and compliance requirements.
• Internal analytics and performance optimization.

We do not sell or monetize personal data.

3. Legal Basis for Processing

• Your Consent.
• Contractual necessity (service delivery).
• Legitimate business interests.
• Legal & regulatory compliance.

4. Data Sharing & Disclosure

We may share limited information with:

• Crew/employees delivering the Service.
• Authenticated payment partners & SMS/email providers.
• Legal/regulatory authorities if required.

We do not share personal information with advertisers or external marketing agencies without explicit consent.

5. Data Storage & Security

• Technical and organizational security measures protect your data.
• Only authorized personnel have access on a need-to-know basis.
• Although we strive for full security, no system is 100% immune to breaches.

6. Data Retention

• We retain personal data only for as long as required to fulfill service obligations.
• Or as mandated by law (e.g., tax and audit requirements).
• After expiry of such period, data is securely deleted or anonymized.

7. Customer Rights

Subject to applicable law, You may request:

• Access to your personal data.
• Corrections or updates.
• Deletion of data (when no longer contractually or legally required).
• Withdrawal of consent for certain processing.

Requests may be sent to the contact email in Clause 11.

8. Cookies & Tracking

Cookies may be used for:

• User authentication.
• Site performance and personalization.
• Analytics and improvement.

You may disable cookies via browser settings, but certain Platform features may not function.

9. Children’s Privacy

• Platform is not intended for minors under 18.
• We do not knowingly collect data from minors.

10. Changes to this Policy

We may periodically update this Policy. Any changes will be posted on the Platform and become effective upon posting.

11. Contact Information