1. Trained and Verified Crew

• All crew members deployed by the Company:
  • a) undergo background verification procedures to the extent feasible under law
  • b) are trained in professional cleaning methodologies, chemical handling & equipment usage
  • c) carry authorized Company identification and wear approved uniform at duty
  • d) follow Company’s conduct, customer etiquette, and occupational safety protocols
• The Customer shall permit safe working conditions, including adequate lighting, ventilation, water and electricity supply.

2. Safe Use of Chemicals & Equipment

• The Company uses standard equipment and cleaning chemicals that are industry approved and safe when used correctly.
• The Customer shall inform the crew in advance of:
  • a) any pre-existing damage to surfaces/furniture/fixtures
  • b) surfaces that require special care or non-chemical cleaning
  • c) any known allergies, sensitivities, or medical concerns regarding chemicals
• The Company will not be responsible for:
  • a) deterioration due to ageing, manufacturing defects, loose fittings, improper installation
  • b) wear & tear exposed only during cleaning
  • c) damages arising from the Customer’s non-disclosure of information under Clause 2.2

3. Access & Safety Requirements

• The Customer must ensure:
  • a) unhindered access to all booked cleaning areas
  • b) functional locks, secure access, and privacy safeguards
  • c) absence of hazardous environments (live wires, gas leaks, unsafe structures, etc.)
• The crew may suspend work if the location poses a safety risk.

4. Service Quality Guarantee

• The Company guarantees that the Services will be carried out professionally and in accordance with reasonable quality standards.
• If the Customer believes the service quality is deficient, a complaint must be raised within 24 hours of service completion.
• Upon verifying the claim, the Company will provide one-time free re-service for the affected area(s) on a mutually agreed date.
• The Service Guarantee is not applicable if:
  • a) complaint is made after 24 hours
  • b) Customer fails to provide satisfactory evidence
  • c) Customer or third party modifies/uses the cleaned area before re-inspection
  • d) the issue relates to limitations of material conditions (age, stains, permanent marks)

5. Damage Investigation & Compensation

• In case of alleged damage, the Customer must:
  • a) provide clear before-and-after information, photographs, or surveillance footage (if available)
  • b) notify the Company within 24 hours
  • c) allow on-site inspection by Company representatives
• Compensation shall apply only where damage is proven to be a direct result of crew negligence.
• The Company’s liability is strictly limited to the Service Fee paid for the booking in question.
• The Company shall not be liable for:
  • a) indirect, consequential, sentimental or replacement cost claims
  • b) loss of electronic data, interruption to business operations
  • c) pre-existing concealed issues revealed during cleaning
  • d) items categorized as fragile, unsecured, or unusually delicate (e.g., glass décor, loose fittings, chipped laminate)

6. Customer Conduct & Property Rules

• The Customer shall refrain from any misconduct, harassment, or threats towards crew.
• Any incident affecting crew dignity or safety may lead to immediate withdrawal of Services and reporting to authorities.

7. Photo Documentation

• Crew is authorized to capture limited before & after photographs/videos ONLY for:
  • a) quality assurance
  • b) service guarantee validation
  • c) internal training and safety auditing
• Photos shall not include identifiable persons unless explicitly permitted.
• Data protection rules under the Privacy Policy apply.

8. Exclusions

• Pest infestations, biological hazards.
• Mold, fungus, or deep-rooted stains that cannot be fully removed.
• Damage from heavily deteriorated or low-quality materials.
• Valuable art objects, jewellery, collectibles, antiques.
• Tasks not included in the booking scope.
• Any loss arising from misuse or post-cleaning external activity.

9. Force Majeure

The Company is not liable for delays or failures caused by circumstances beyond reasonable control (natural disasters, strikes, accidents, etc.).

10. Governing Law & Dispute Resolution

This Policy is governed by the laws of India. Exclusive jurisdiction lies with the courts in Hyderabad, Telangana.

11. Contact